At Two Ararat Turizm Ticaret Ltd. Şti, customer satisfaction is our priority. On this page, you will find detailed information about our delivery, cancellation, and refund conditions related to our climbing and tour services. Our goal is to ensure you make the most of our services.

1. Reservation Confirmation

  • Completion of Reservation: The reservation process is completed upon the deposit of the reservation fee into our company account and receipt of a confirmation email. This signifies your acceptance of our cancellation and refund conditions.
  • Customer Responsibility: Providing accurate and up-to-date contact information during reservation is the customer’s responsibility.

2. Cancellation and Refund Conditions

  • Reservation Fee: The reservation fee is not the total cost of the tour and is non-refundable in case of cancellation.
  • Tour Fees: Participation fees vary depending on the content of the purchased tour.
  • Cancellation and Change Requests: These must be made in writing and at least 15 days in advance. You may choose another tour within the year.
  • Refund Scenarios: In cases such as tour cancellation due to natural disasters, alternative tour options will be offered, or 50% of the reservation fee will be refunded.
  • Additional Services: No refunds are available for purchased additional services.

3. Participant Responsibilities

  • Tour Conditions: Participants are expected to possess the physical form and skills required. The tour plan may change due to weather conditions.
  • Safety and Rules: Participants must adhere to safety regulations and guide instructions. Those who do not comply may be removed from the tour.
  • Environmental Responsibility: Protecting the environment is important; you are expected to contribute to solving the waste issue on Mount Ararat.

4. Contact Information

For any questions or refund requests, please contact our customer service team. Contact details are provided in the reservation confirmation email and on our website.

Conclusion

At Two Ararat Turizm Ticaret Ltd. Şti, customer satisfaction is paramount. We welcome any questions, suggestions, or feedback you may have. We hope you enjoy our services!